Language service providers (LSPs) are notorious for being untrustworthy. Every couple of years, a localization manager will outsource localization to another service, hoping this one will be better than the last. Maybe the last LSP charged your company thousands in hidden platform fees. Maybe they presented translations that were on point in the beginning but slowly spiraled into unacceptable territory. Heaven knows you’ve been burned before.
If your history with LSPs reads like a bad breakup, it’s time to take appropriate steps to make sure your next partnership is a good one. You need a long-term relationship that’s based on trust, accountability, and transparency.